Resume

• Software licensing management
  Distribution, tracking, negotiation, purchasing, recommendations and communications
• Virtual lab administration (remote access to software)
  Supporting 25+ software programs in a multiple server environment via Citrix technology
• Full drive encryption support
  Level 2 support, recovery, training, deployment and documentation
• Public workstations support
  Level 2 support, electronic classrooms, software testing and academic software support

Oct. 2006 – Mar. 2007 Infrastructure Specialist (St. Cloud State University, MN)
Team lead for six subcontractors and student workers on various telecommunication projects with CAT-5, CAT-6 and fiber optic lines. Specifically hired for a large building renovation project.

Sept. 2000 – Oct. 2006 MP Professional Web Services (Annandale, MN)
Freelance work for clients in the St. Cloud area. Was responsible for management, client relations, marketing, instruction/training, web development, accounting and many other functions.

Oct. 2005 – Dec. 2005 Multimedia Production Specialist (St. Cloud State University, MN)
General web and multimedia development including XHTML, CSS, graphic art and DVD/CD creation. Hired on a three month, temporary replacement basis.

May 2003 – May 2005 Graduate Assistant (St. Cloud State University, MN)
Responsible for the College of Education Web Environment including such tasks as project management, web design, web development, database administration, training/mentoring, vision, planning, implementation and client relations.

Master of Business Administration, 2005, St. Cloud State University
Bachelor of Science, Business Computer Information Systems with a minor in Microcomputer Studies, 2003, St. Cloud State University

Minnesota State Colleges and Universities Information Technology Conference; 2007, 2008
GusDay conference for technology staff of Minnesota private and like-minded schools; 2008

Judged State Competition, Web Site Development, Business Professionals of America; 2002-2008
Judged Regional Competition, Web Site Development and Web Application Development, Business Professionals of America; 2007 and 2008
Board Member, Annandale Youth First Board of Directors (Community Collaborative); 1996-1999
Local Vice-President and Region 1 Treasurer, Business Professionals of America; 1998-2000

Interviewed for a television news broadcast by UTVS News; November 2004
Interviewed for an article in the St. Cloud State University Times; August 2003
1st in State Competition, Web Site Development, Business Professionals of America; 2000, 2001
Minnesota Conservation Corps Outstanding Achievement Award; Summer 1997

Customer Service Reference
Casey Wagner
Technology Support Services Manager
Learning Resources and Technology Services
Miller Center 108
St. Cloud State University
720 4th Avenue South
St. Cloud, MN 56301-4498
(320) 308-4711
cjwagner@stcloudstate.edu

Software Licensing, Virtual Lab and Workstation Support Reference
Mark Kotcho
Lab Support Specialist and Special Projects
Learning Resources and Technology Services
Miller Center 108
St. Cloud State University
720 4th Avenue South
St. Cloud, MN 56301-4498
(320) 308-2053
makotcho@stcloudstate.edu

Personal Reference
Michael Frey
Engagement Engineer
Dow Jones Client Solutions
Dow Jones & Company, Inc.
123 North Third Street, 3rd Floor
Minneapolis, MN 55401
(952) 201-9286
michael.frey@dowjones.com

Infrastructure Reference
John Nies
Telecommunications Specialist
Learning Resources and Technology Services
Miller Center 118
St. Cloud State University
720 4th Avenue South
St. Cloud, MN 56301-4498
(320) 308-4767
jnies@stcloudstate.edu